If I want to process multiple products at once?

Select the products for which you wish to respond to by checking the box or boxes at the left. (The product's row will then be highlighted.) Choose the appropriate response from the action menu directly above or below the product table. You will then follow the numbered instructions. Detailed instructions for each response type, is listed below.

If I want to process a single product?

Respond to a single request by clicking on the 'respond' link located to the far right of the product. A window will open with several response options. Detailed instructions for each response type, are listed below.

How do I respond if I have K-IDs?

Choose 'Respond with K-ID'.

  1. Enter the K-ID for the item selected, you can find the K-ID on your product list by clicking on the magnifying glass near the K-ID field and searching for the product name.

    You click 'Skip' if you do not want to respond to this item

  2. Enter Product Code or verify that the Product Code listed is correct, make corrections as needed.
  3. Then click 'Submit Response'.
  4. Review that you have selected the correct K-ID. Then click 'Confirm'

The K-ID will then be automatically forwarded to your customer.

 
If I want to fax my certificates?

Choose 'Respond by sending Fax'.

  1. Enter Product Code, or verify that the Product Code listed is correct; make any corrections as needed, then click 'Submit Response'.
  2. Your browser will be directed to a Fax Cover Page. Print out the Cover Page.
  3. 'Response ID'
    • Identify the 'Response ID'; a code found on the Cover Page printed above that begins with a 'C' followed by a number.
    • Write each 'Response ID' on the Kosher Certificate, next to the corresponding item.
  4. Fax the cover sheet together with your Kosher Certificates to the fax number indicated on the Cover Page.
    Please include the first page of the Kosher Certificate if you are not faxing the entire Certificate (1st page plus the page of the actual item requested)
You can then view the status of your fax response by clicking on the “Awaiting Fax” tab. The product will be analyzed and issued a K-ID.

Upon completion of the K-ID process your new K-ID will be emailed to you and forwarded to your customer.
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If I want to upload my certificates?

Choose 'Respond by uploading PDF'.

  1. Enter the Product Name found on Kosher Certificate EXACTLY as the name appears on the Kosher Certificate to indicate which item on the certificate you are referring to.
  2. Enter Product Code, or verify that the Product Code listed is correct; make any corrections as needed, then click 'Submit Response'.
  3. You can then view the status of your response by clicking on the “Processing” tab. The product will be analyzed and issued a K-ID.
Upon completion of the K-ID process your new K-IDs will be emailed to you and forwarded to your customer.
 

If I no longer sell this item?

Choose 'No longer sell this item'.

  1. If possible please give us a note to help us know why this item may have been requested. Then click 'Submit Response'.
Your response will be forwarded to your customer. And/or this item will be removed from their ingredient list.
 

If I never sold this item?

Choose 'Never sold this item'.

  1. If possible please give us a note to help us know why this item may have been requested. Then click 'Submit Response'.
Your response will be forwarded to your customer. And this will help them to generate a correct request.
 

If I need more information for this product?

Choose 'Need more information'.

  1. Please give your customer some pointers, so they can give you the relevant information you need to respond to their Kosher Certificate request.
Your response will be forwarded to your customer. And this will help them to generate a new request.